Frequently Asked Questions
Find quick answers to the most common questions
Account & Access
Support & Cases
Support Ticket Questions
How long until my ticket is picked up?
Tickets are assigned based on priority and your support plan. On average, a ticket is picked up within 2-4 hours.
Can I escalate a ticket?
Yes, if you are not satisfied with the progress, you can escalate a ticket via the "Escalate" button in your case detail page.
What if my problem occurs outside business hours?
Enterprise customers have access to 24/7 support. Other plans can report critical issues that will be handled first the next business day.
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Thanks to 365 Angels, we improved our support response time by 60%.
Jan de Vries
IT Manager, TechCorp BV
The knowledge base saves our team hours per week on repetitive questions.
Maria Santos
Support Lead, InnovatieHub
The Dynamics 365 integration was seamless. Exactly what we needed.
Peter Jansen
CTO, Digital Solutions